Enablement Lead, Government

The Enablement Lead, Government is a specialist role focused on delivering high-impact enablement and adoption services across OpenAI's product suite.

This role is responsible for designing and delivering experiences that support repeatable adoption frameworks, drive sustained activation, expand the breadth and depth of usage, and produce measurable value for government organizations.

The role sits at the intersection of enablement, education, adoption, community, content, and customer experience.

Responsibilities:

• Own the enablement of OpenAI products, including ChatGPT Enterprise and Agents, helping define effective patterns for responsible adoption across government organizations.
• Lead government customers through the full enablement lifecycle, from initial onboarding and activation through expansion, optimization, and long-term adoption.
• Define and manage structured enablement and deployment programs with clear goals, milestones, owners, and measures of success.
• Design and deliver high-impact engagements,including onboarding sessions, advanced capability training, executive briefings, academies, hackathons, listening sessions, and hands-on mission or workflow labs,for audiences ranging from senior leaders to front-line staff.
• Guide government leaders, champions, technical teams, and working teams through organizational change by building confidence, establishing effective habits, and translating product capabilities into practical workflows and mission outcomes.
• Serve as a subject matter expert for designated products, roles, or government mission areas, building deep expertise and identifying emerging public-sector use cases for new product capabilities.
• Develop government-specific learning journeys, training materials, playbooks, FAQs, demonstrations, use cases, customer impact stories, and communications that enable high-quality adoption programs to scale.
• Provide timely education for product launches, new features, and capability rollouts, translating product updates into clear and practical relevance for government users.
• Advise government customers on workforce communications and engagement strategies that build awareness, confidence, participation, and sustained use.
• Build trusted relationships with government leaders, program owners, technical teams, champions, and front-line public servants, creating experiences that reflect an understanding of their constraints, motivations, and responsibilities to the public.
• Support government customer communities, events, and peer-learning experiences by keeping resources, discussions, updates, and thought leadership useful and current.
• Identify and amplify government champions, creative use cases, and meaningful customer outcomes that encourage responsible experimentation, recognize public servants' contributions, and help other organizations learn.
• Partner closely with Sales, Customer Success, Solutions Engineering, Solutions Architecture, Delivery, Product, Global Affairs, Communications, Marketing, Readiness, and other teams to deliver cohesive experiences for public-sector customers.
• Gather and synthesize government customer feedback, adoption signals, participation data, and engagement outcomes to improve enablement programs and bring the voice of public servants back to Product and other internal stakeholders.
• Identify patterns across government customers and translate them into scalable programs, content, playbooks, and best practices without losing the human connection required to support public servants effectively.

Requirements:

• Have 6+ years of experience in customer-facing, enablement, instructional, adoption, or transformation roles, engaging executive, business, and technical audiences in government or similarly complex enterprise environments.
• Understand and value public service and can build credibility with government leaders, program owners, technical teams, and front-line public servants.
• Possess exceptional presentation, facilitation, and communication skills, particularly when translating complex AI capabilities into clear, accurate, and practical value for audiences with different levels of technical fluency.
• Have experience designing learning journeys and leading workshops, training programs, executive engagements, customer events, or scaled adoption initiatives.
• Bring strong practical fluency and enthusiasm across ChatGPT, Agents, and the broader OpenAI product ecosystem, with an understanding of how AI can be applied to real-world government workflows.
• Are a versatile writer and storyteller who can turn complex information into useful and compelling training materials, presentations, demonstrations, communications, and customer stories.
• Can connect product capabilities and enablement activities to measurable outcomes such as activation, sustained usage, improved quality, faster delivery, reduced administrative burden, better decision-making, risk reduction, customer satisfaction, or mission impact.
• Can identify patterns across government customers and convert them into scalable systems, programs, content, and best practices.
• Are highly organized and comfortable managing multiple workstreams, adapting in live customer environments, and bringing clarity and momentum to ambiguous situations.
• Bring humility, empathy, curiosity, and a genuine desire to help public servants and colleagues succeed.
• Are personally committed to fostering the safe and responsible evolution of AI.

Benefits:

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.