Description
We're looking for a Customer Support Consultant to join our international team at SupportYourApp. As a consultant, you will communicate with clients via chat, phone, and email to help resolve issues and provide excellent service.
Responsibilities:
- Interact with clients through various channels, providing assistance and resolving concerns
- Search for necessary information in open sources, becoming a master of quick and accurate research
- Create a great experience for each client, showing attention, care, and a touch of service magic
- Adhere to information security principles when working with confidential data
- Collaborate with a multicultural team of specialists from various fields, exchanging experiences and ideas
Requirements:
- Fluent Ukrainian speaking and writing skills
- Ability to explain complex issues simply and clearly
- Experience in customer communication (in-store, online, or via DMs)
- Detail-oriented and able to search for answers when others give up
- Multitasking and focus capabilities
- Positive attitude and responsibility
Nice to have:
- English language skills
- Familiarity with CRM systems
- Experience monitoring tickets on Booking/Skyscanner
We offer:
- Flexible schedule with adaptation possibilities during air alerts or emergencies
- Creative and unique office space in Kyiv
- Safety measures, including a shelter
- Taxi expense compensation during emergencies
- Dollar compensation
- KPI-based rewards
- Referral bonuses
- Paid intensive training
- Management focused on your progress and long-term cooperation
- Favorable conditions for self-development