Assistant Vice President Liabilities and Demat Operations

Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people.

Role Purpose

The role holder will provide dedicated end-to-end ownership of the operational, regulatory, governance and control requirements across the Liabilities and Demat businesses.

Principal Responsibilities

• Provide independent oversight of day-to-day operations across CASA, Term Deposits, FCNR and other liability products.
• Own end-to-end Demat/DP operations, including account opening, maintenance, transactions, documentation, reconciliation, exception management and closure.
• Translate applicable RBI, SEBI, NSDL, depository and other regulatory requirements into timely changes to processes, systems, operating instructions and controls.
• Ensure adherence to approved product programmes, standard operating procedures, operating processes and relevant regulatory requirements.
• Maintain product documentation, SOPs, operating instructions, control frameworks, regulatory trackers, evidence repositories, MIS and governance records.
• Manage operational exceptions, customer-impacting issues, control gaps and remediation actions through to closure.

Customers / Stakeholders

• Act as the principal contact for Liabilities and Demat operational and regulatory matters across Operations, Compliance, Legal, Technology, Risk, Finance, Treasury, the business and relevant depositories.
• Coordinate responses to regulatory queries, inspections, internal and external audits, and compliance reviews.
• Drive cross-functional actions independently, secure clear ownership and deliver within agreed timelines.
• Provide concise management reporting on key operational risks, regulatory actions, exceptions and outstanding deliverables.
• Promote disciplined execution, clear accountability and strong collaboration across first- and second-line stakeholders.
• Provide subject-matter guidance on Liabilities and Demat operating, regulatory and control requirements.
• Influence stakeholders to resolve issues promptly and embed sustainable process improvements.

Operational Effectiveness & Control

• Conduct periodic process and control reviews to identify operational and regulatory risks.
• Own audit and inspection observations, agree remediation plans and ensure timely, evidenced closure.
• Monitor implementation of regulatory and product changes and confirm that required controls operate effectively.
• Proactively identify and escalate material operational, regulatory, conduct or control risks.
• Regulatory and business deliverables completed within prescribed timelines.
• Timely and sustainable closure of audit, inspection, compliance and control actions.
• Accuracy and completeness of regulatory trackers, governance records, evidence and management information.
• Reduction in repeat exceptions, overdue actions and material control gaps.
• Effective implementation of regulatory, product and process changes with appropriate documentation and stakeholder sign-off.
• Positive stakeholder feedback and effective escalation of material risks.

Role requirements / Educational Qualifications /Certification / Experience:

• Graduate or postgraduate qualification, with relevant experience in banking or financial services, preferably across Liabilities, Banking Operations, Product Management and/or Demat/DP Operations.
• Strong knowledge of deposit products and applicable RBI requirements, together with SEBI, NSDL, depository and other regulatory requirements relevant to Demat/DP operations.
• Demonstrated experience in regulatory implementation, audits, inspections, operational risk, controls and remediation.
• Ability to interpret regulatory requirements and translate them into practical processes, systems, operating instructions and controls.
• Strong analytical, problem-solving, planning, communication and stakeholder-management capabilities.
• Proven ability to work independently, manage competing priorities and drive actions to closure.
• Mandatory NISM certification relevant to the Demat/DP responsibilities of the role, maintained as valid throughout the appointment.
• Prior experience in a regulated banking environment is preferred.