SeniorProduct Manager (Service Agent Team)

We're looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.

Responsibilities

• Be responsible for a significant product area or leading an important project.
• Deeply understand the customer problems you're tackling through research, data, and direct customer interactions , then frame those problems clearly for your team.
• Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.
• Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.
• Leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact.
• Evaluate impact through quantitative and qualitative measures, both in beta and after full release.
• Own and maintain the quality of your product area, ensuring every release delivers world-class software.
• Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver.
• Be a leader in your team or projects by role-modelling our company values and R&D principles.

Required Skills

• Sharp Customer Focus & Problem Framing
• Compelling Roadmaps
• Excellent Product Judgment
• Build World-Class Product
• AI Tech
• Technical fluency
• Outcome Oriented
• Leadership

Benefits

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.