Description
Howden is seeking a Claims Handler to deliver an exceptional customer experience, handle claims efficiently, and be an ambassador for the Howden Claims Division.
Key Responsibilities:
- Handle claims from start to finish on both delegated and non-delegated bases
- Ensure exceptional claim service is delivered to each client
- Deal with phone calls and correspondence efficiently
- Review and challenge insurer decisions on liability
- Manage your own claims portfolio, adhering to service level agreements and standards
- Build relationships with insurers, suppliers, clients, and colleagues
- Support the team with knowledge sharing and coaching
- Ensure the Claims Manager is aware of all issues or complaints
- Maintain full compliance with standards
- Stay up-to-date with new products and markets
Skills:
- Accuracy and attention to detail
- Ability to process work quickly and efficiently
- Prioritisation and deadline-meeting skills
- Excellent client service skills
- Excellent oral and written communication skills
- Good literacy and numeracy
- Ability to gather and analyse information
- Ability to identify and respond to clients' levels of understanding
- Persuasion and influencing skills
Job Scope: The role is office-based but requires regular travel for client/insurer visits, off-site training, division and team events, and internal/external meetings.
Knowledge:
- Working knowledge of general insurance classes, GDPR, FCA/FOS, and the CII's Code of Ethics
- Knowledge of Howden's product range, policy wordings, and service standards
- Responsibility for personal development and staying up-to-date with knowledge
Experience & Professional Qualifications:
- Minimum 2 years' experience in providing specialist advice in the insurance market
- Qualified to a minimum of Cert CII (or gain within 18 months of joining)
Regulatory:
- Adhere to FCA principles
- Adhere to Howden's Private Client service standards and procedures
- Work in the best interests of clients
- Ensure compliance with GDPR and other regulations
What do we offer in return? A career that you define, with a focus on diversity and supporting each other in everyday moments and bigger challenges.