Customer Support Engineer

As a Starburst Data Customer Support Engineer, you will be responsible for supporting SEP (Starburst Enterprise Platform) and Galaxy customers with technical inquiries.

You will work on a wide range of support matters including configuration, security, integration, and cluster issues to ensure customers can maximize their experience with Starburst products.

This role requires strong communication skills and the ability to function in a fast-paced dynamic environment.

Responsibilities:

• Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
• Contribute to the customer-facing self-serve knowledge base
• Collaborate with pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
• Participate in ongoing personal learning, including active participation in team training and development
• Escalate and manage escalated issues with Engineering to ensure good outcomes for customers

Requirements:

• Background in deploying and debugging complex systems
• Knowledge of distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase
• Strong communication skills
• Curiosity to learn and explore various approaches and solutions

Preferred skills:

• Big Data (Hadoop, Data Lakes, Spark)
• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security
• Authentication (LDAP, OAuth2.0)
• Authorization technologies
• SSL/TLS
• Linux Skills
• DBMS Concepts/SQL Exposure
• Languages: SQL, Java, Python, Bash