Security Relief Officer

We are seeking a Security Relief Officer to join our team at McArthur Glen - West Midlands. As the public face of the Security Team, you will provide exemplary standards of Security and Customer Service to clients and visitors.

Key Responsibilities:

• Interact with visitors and tenants, delivering first-class customer-focused service
• Conduct regular patrols of the shopping centre, being proactive and looking for opportunities to assist visitors
• Safeguard the site, ensuring a safe and non-threatening environment for all visitors and tenants
• Manage incidents in accordance with site policies and procedures
• Liaise with the site control room and colleagues to respond to incidents
• Record and log non-conformances and emergencies
• Deal efficiently and effectively with emergencies
• Monitor and surveil suspect individuals, logging and reporting incidents
• Maintain vigilance and manage unauthorised access
• Adhere to radio procedures and notebook policies
• Undertake other reasonable duties as required

Requirements:

• Valid Security Industry Authority (SIA) license
• Professional, pleasant, friendly, courteous, and helpful demeanor
• One team approach
• Ability to take ownership of situations
• First Aid Training

Benefits:

• 24/7 GP access for you and your immediate family
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work employee app