Description
Electronic Arts creates next-level entertainment experiences that inspire players and fans worldwide. At EA, we're a community that sets connections globally, where creativity thrives, and ideas matter. Our People Experience (PE) team is a group of cultural stewards who create programs and talent strategies that impact our teams' experience.
As a Director, PE Shared Services, you will lead the largest PE team in our Hyderabad office, responsible for delivering Shared Services, including employee queries, high-volume transactions, and data integrity in Workday. You will continually review the team's work, identifying areas for improvement and developing programs for continuous professional development and reskilling.
Key responsibilities:
- Lead the Shared Services team, focusing on innovation, efficiency, and exceptional service delivery.
- Develop and implement strategic plans for the Shared Services organization, aligning with the overall business strategy.
- Utilize data analytics to gain insights into service delivery performance and identify areas for improvement.
- Oversee budget for the shared services function, ensuring efficient use of resources.
- Foster a culture of continuous improvement and innovation, leveraging technology to streamline processes and improve service quality.
- Assure Shared Services team performance by recruiting, training, and coaching while fostering an inclusive environment.
Requirements:
- Bachelor's Degree in HR, Business, or Operations preferred.
- 15+ years' experience in global HR services or operations, including 10+ years in a managerial role.
- 4-5 years of HRIS operations (Workday preferred) and case management solutions (ServiceNow preferred).
- Experience in implementing AI Assistant and/or Chatbot solutions.
- Strong people leadership skills.
- Excellent communication skills, both written and verbal.
- Experience working within a fast-paced global environment and being part of a global team.
- Proven ability to creatively solve problems.