Trading Systems Production Support Specialist

We are looking for a senior hands-on individual contributor to provide critical production and operational support for traders, portfolio managers, and investment teams.

As a Trading Systems Production Support Specialist, you will be responsible for:

• Providing hands-on Level 2 (L2) production support for front-office trading, investment management, Order Management System (OMS), Execution Management System (EMS), and market data platforms, ensuring high availability and timely resolution of production issues.
• Serving as the primary business-facing individual contributor (IC) point of contact for traders, portfolio managers, and investment professionals, providing timely support and resolution during trading-day issues and incidents.
• Using front office and trading lifecycle knowledge to diagnose issues across order capture, routing, execution, booking, allocations, confirmations and post-trade handoffs.
• Leading Major Incidents, coordinating cross-functional teams, managing stakeholder updates and driving timely service restoration.
• Troubleshooting complex application, data, database, messaging, and infrastructure issues by leveraging expertise in SQL, Unix/Linux, APIs, XML/JSON, FIX, and SWIFT technologies.
• Partnering with development, infrastructure, vendor and business teams to drive permanent fixes and operational resilience.
• Using AIOps, observability tools, and AI-SRE practices to improve event correlation, anomaly detection, predictive monitoring, and alert quality.
• Creating or supporting self-healing agents, automated runbooks and AI-assisted workflows for repeatable L2 troubleshooting scenarios.
• Maintaining SOPs, runbooks, knowledge articles, operational metrics, and support documentation.

We value:

• Strong knowledge of trading workflows, OMS/EMS, market data and business-critical front office applications.
• Hands-on expertise in SQL, Unix/Linux, Shell scripting, Autosys or enterprise scheduling tools.
• Working knowledge of FIX protocol, SWIFT protocol, APIs, XML, JSON and messaging-based application flows.
• Experience with ServiceNow (SNOW) and ITL practices (Incident Management, Problem Management and Change Management).
• Cloud support exposure across AWS, Azure or hybrid cloud environments.
• Strong analytical and problem-solving skills.
• Strong contributor with a high level of motivation, capable of taking initiative, setting priorities, and executing tasks with minimal guidance.
• Strong communication skills with proven ability to lead major incident (MI) calls and interact with senior business stakeholders.

Education & Preferred Qualifications:

• Bachelor’s degree in computer science, Information Technology, Engineering, Finance, or a related field.
• 8+ years of experience in front office production support / trading systems support within asset management, capital markets or financial services.
• Technology/Operations certifications such as ITIL Foundation, ServiceNow CSA, AWS/Azure Cloud, SRE/AIOps, AI or Generative AI certifications.
• Domain certifications such as CFA Investment Foundations, CFI Capital Markets & Securities Analyst, Hong Kong Securities and Investment Institute certifications.

Additional requirements:

• Ability to work from office at least four days per week, in alignment with the business-facing requirements of the role.