HAL - Assistant Maitre D

We are seeking an experienced Assistant Maitre D to join our team on board one of our luxury cruise ships. As an Assistant Maitre D, you will be responsible for the operation and supervision of an assigned outlet, including Mess Rooms, Room Service, Dining Room, and Lido Market.

You will assist with the direction, supervision, performance, training, and evaluation of all positions within the restaurant department. Your goal will be to consistently exceed guest expectations and provide the highest levels of product and services.

Key responsibilities include:

• Complying with company policies regarding waste separation and environmental compliance
• Conducting regular training with team members on food waste separation and environmental compliance
• Leading by example and utilizing a hands-on approach to management
• Assisting with establishing and developing a highly motivated and proactive restaurant team
• Facilitating an environment where team members feel comfortable utilizing the open-door policy
• Acting as a mentor for new restaurant employees during their first two weeks on board
• Assisting with scheduling team members based on operational needs
• Ensuring team members are in compliance with grooming and uniform standards
• Communicating with restaurant staff through daily meetings
• Facilitating continuous training for team members
• Monitoring the performance of all restaurant staff
• Ensuring accurate food and drink orders are taken using DMS, Micros, and checks
• Identifying strengths and weaknesses of team members and providing timely feedback
• Ensuring the entire station team is knowledgeable about wine and food offerings
• Coaching and counseling employees in a timely manner
• Assisting with implementing new policies and procedures
• Maintaining a positive working relationship with all shipboard departments
• Regularly communicating with the Restaurant Operation Manager and Maitre D
• Ensuring assigned restaurants are maintained in accordance with company policies and regulations
• Submitting job orders for repairs and following up on requests
• Participating in daily USPH inspections as needed
• Ensuring the F&B department achieves eGSS targets
• Continuously reviewing operations and making recommendations for enhancement
• Assisting with planning orders and managing budgets
• Ensuring guest complaints are dealt with in a timely and professional manner

Requirements:

• Bachelor's degree in Hospitality Management or a related field
• Minimum of 3 years' experience as a Maitre D or Assistant Maitre D on large cruise ships or multi-venue, high-volume operations
• Current knowledge or good familiarization with the US Vessel Sanitation Program (U.S.P.H.)
• Exceptional communication and interpersonal skills
• Excellent computer software skills
• Ability to speak and write English fluently
• Proficiency in at least one of the following languages: Dutch, Spanish, or German

Benefits:

• Competitive salary
• Opportunities for career advancement
• Comprehensive training programs
• Unique opportunity to work on a luxury cruise ship