Partner Success Lead

Job Overview

As a Partner Success Lead at Anthropic, you will own the outcome of customer engagements across a set of managed partners in EMEA. Your goal will be to ensure that partners complete work on scope, customer Claude usage grows, and the outcome is satisfactory.

Key Responsibilities

• Own every customer engagement in your book from partner match to completed outcome.
• Run the weekly delivery review across your book and bring stalled or at-risk engagements to the weekly at-risk account review.
• Unblock issues such as partner capacity, scope creep, customer readiness, and product questions.
• Own delivery quality and consumption across your book.
• Build senior relationships with each managed partner's practice and delivery leadership.
• Build each partner's Claude practice.
• Turn successful strategies into methodology.
• Run the quarterly practice review with each managed partner's alliance and delivery leads.
• Present and persuade across various audiences.
• Steward funding requests from partners.
• Work the handoffs cleanly with Partner Sales, Partner Delivery, and other teams.
• Instrument your book and know its numbers.
• Run your book Claude-first.

Minimum Qualifications

• Experience owning a high-volume book of concurrent customer engagements.
• Ability to build structure and programmatic motions out of in-flight work.
• Track record of a number tied to completed work and customer behavior.
• Judgment on delivery quality and escalation.
• Convincing speaker and presenter.
• Deep understanding of how customer success works in a usage-based business.
• Enough technical fluency to be credible in a delivery review.
• Active daily use of Claude or another large language model.

Preferred Qualifications

• 5 to 8 years working with consulting and systems integration partners.
• Direct experience with systems integrators.
• Experience running at-risk or red account reviews.
• Experience anchoring a surge team.
• Depth in a specific industry vertical.
• Experience stewarding co-investment funding.
• Experience running quarterly business reviews.
• Experience on a new team where the operating model was being written.

Logistics

• Annual Salary: €160,000-€220,000 EUR