Risk Screening Processor

Join Global Service Center (GSC) HSBC as a Risk Screening Processor and discover how valued you'll be.

The Risk Screening Processor role sits within Screening Utility Operations, providing international trade, Payroll & clients with a globally consistent and best-in-class Negative News Screening process.

Key responsibilities include:

• Managing requests in a timely and accurate manner to contribute to a positive client experience
• Performing outgoing and incoming calls to provide excellent customer service and assistance
• Taking ownership of remediation-related problems and working closely with CDD functions to resolve bottlenecks efficiently
• Providing solutions to problems and adhering to performance level agreements
• Developing understanding of the business and product area to create a knowledge base
• Working closely with CDD functions to develop and vet new business requests

Requirements:

• Bachelor's degree or equivalent industry/functional experience
• Computer literacy and ability to work on basic applications like MS Excel, MS Word, and Lotus Notes
• Fluency in spoken and written English
• Flexibility and willingness to change with corporate and department objectives
• Ability to balance quality and quantity with a primary focus on quality
• Self-motivation and pragmatism with a sense of urgency

Desirable skills:

• Previous experience in AML/KYC teams
• Strong customer service mindset or sales orientation
• Fluency in English with good conversational and telephone skills

At HSBC, we offer our colleagues a comprehensive benefits package, including a greater number of paid leave days to enjoy life events, a culture of well-being, balance, and care.

We are an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count.