Description
At Agoda, we bridge the world through travel. Our story began in 2005, and today we are part of Booking Holdings with a diverse team of over 7,000 people from 90 countries.
The Customer Support Team at Agoda provides 24/7 real-time support in 38 languages. We are looking for a Support Associate to join our team in Yokohama, Japan.
As a Support Associate, you will deliver excellent customer service and manage the needs of our customers and partners through phone, email, and live chat. You will be required to support a combination of Agoda products, including Hotel, Flights, and Activities.
Responsibilities:
- Deliver excellent customer service and manage the needs of our customers and partners
- Support customers and partners from multiple countries and cultures, gaining truly global experience
- Professionally handle high volume of inquiries from customers and partners
- Meet individual and team goals
- Identify work process improvements and communicate to Team Leaders and Managers
- Perform office-based administrative duties whenever required
- Maintain confidentiality of customer information at all times
Requirements:
- Native-level Japanese language skills or JLPT N1 equivalent
- Basic English language skills
- Previous experience in customer support or a related field is preferred
- Ability to stay calm, accurate, and professional under pressure
- Good problem-solving skills
- Flexibility to adapt to new tools, processes, and feedback
- Ability to manage time and priorities in a fast-paced, high-volume environment
- Reliability, integrity, and a positive, collaborative attitude
- Willing to work in shift rotations, including weekends and public holidays
Benefits:
- Competitive compensation with performance-based incentives
- Annual discretionary performance bonus
- Health insurance and other locally competitive benefits
- Agoda travel discounts and special rates on accommodation and related products
- Work from anywhere for up to 30 days per year
- Work from Home allowance
- Agoda Choice annual allowance
- Structured training, coaching, and clear performance metrics
- Opportunities to grow your career within the Customer Experience Group or across Agoda