Patient Access Coordinator

We are seeking a Patient Access Coordinator to join our team at Cedarcrest, located at 860 Seven Hills Connector, Acworth, Georgia 30101.

As the first point of contact for patients, you will manage check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience. You will play a key role in maintaining accurate information, supporting clinic operations, and facilitating communication between patients and care teams.

Responsibilities:

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Requirements:

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Qualifications:

• At minimum, a High School or GED diploma.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Schedule:

• Full Time: Mon-Fri (schedule varies, must be able to do opening shifts (7am) as well as closing shifts (7pm))

Compensation:

• Pay Range: $16-$18/hour