Customer Order Management Administrator - Level I

We are seeking a Customer Order Management Administrator to support our Customer Order Management team with non-customer facing administrative tasks. As a key member of our team, you will play a critical role in ensuring timely and effective order processing.

Key Responsibilities:

• Provide administrative support to the order management team, including processing customer orders, compiling export/shipping documentation, and performing data maintenance and cleansing.
• Process customer orders within the order management system, accurately and within the required deadline.
• Manually allocate parts to customer orders within the order management system.
• Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.
• Assist with other data entry tasks related to the order life cycle.
• Prepare and distribute standard internal reports.
• Perform data maintenance and cleansing to ensure data accuracy in the order management system.
• Identify and communicate areas for process improvement to Supervisor.

Competencies:

• Effective communication
• Customer focus
• Results-driven
• Self-development
• Customer support
• Order life cycle knowledge
• Order processing
• Values differences

Education, Licenses, Certifications:

• High school diploma or certificate of completion of secondary education or equivalent experience.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Minimal or no work experience required.
• Basic knowledge of Microsoft Office applications (Excel, Outlook, Word, PowerPoint).
• Good written and verbal communication skills.
• Experience in order management, customer service, or supply chain operations.
• Exposure to ERP/order management systems will be an added advantage.
• Ability to build strong working relationships with cross-functional teams and customers.