Business Operations Manager

Sterlington PLLC is seeking a Business Operations Manager to implement AI workflows and run the execution layer of the Head of Firm Management's portfolio. The role involves ensuring priorities are visible, decisions are made on time, and commitments are delivered without friction.

Responsibilities:

• AI-Driven Process Innovation: Drive continuous improvement by refining workflows for greater efficiency and scalability, integrating AI tools to enhance tracking, summarization, briefing preparation, and internal coordination.
• Demand and Priority Management: Own the inbound flow of partner requests, firm issues, and external approaches, and decide what reaches the Head of Firm Management.
• Leadership Operating Rhythm: Run the cadence of firm leadership, including management committee preparation, planning cycles, leadership meetings, and reviews.
• Decision Support: Prepare concise, decision-ready briefings, committee papers, and status summaries.
• Stakeholder Management: Coordinate across partners, senior lawyers, business services, and external parties.
• Execution Ownership: Take initiatives that the Head of Firm Management does not have the capacity to run.
• Risk Mitigation: Anticipate gaps, misalignments, and potential delays, and resolve them before they surface.

Requirements:

• Experience in business operations, chief of staff, strategy, or operations roles working directly to a senior leader.
• A track record of creating a way of working rather than inheriting one.
• Judgment and discretion, with the ability to explain decisions.
• Professional services, law firm, or equivalent complex stakeholder environment experience is a strong plus.
• Native or full professional English fluency required.
• Structured, systems-oriented mindset.