Description
We are seeking a Telemarketing Insurance Sales representative to join our team. As a key member of our telesales team, you will be responsible for handling inbound customer queries, generating sales through outbound calls, and ensuring a smooth sales process.
Main Duties and Responsibilities:
- Respond to customer inbound and internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions, and strive for first call resolution
- Achieve sales targets predetermined by management
- Communicate regularly with members
- Achieve and exceed set productivity and quality standards
- Adhere to regulatory targets within our territorial limits
- Sell with integrity and treat customers fairly
- Interface effectively with internal colleagues, the client management team, and the medical team staff to resolve customer issues
- Maintain accurate records and files as required
- Actively support other team members and the achievement of team objectives
- Provide support to less experienced team members
- Identify potential process improvements and make recommendations to Team Leader
- Carry out other ad hoc tasks as required to meet business needs
Skills and Experience:
- Strong customer focus with ability to identify and solve problems
- Excellent interpersonal skills
- Good verbal and written communication
- Ability to exercise judgement
- Ability to organise, prioritise, and manage workflow
- Basic system navigation and Microsoft application skills
- Good keyboard skills
- Regulatory awareness
- Proven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process
- 1-2 years' experience in the health industry, insurance background, or outbound sales background
Competencies:
- Drive for results
- Listening
- Peer relationships
- Personal learning
- Priority setting
- Problem solving