Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As a Housing Support Specialist, you will coordinate and manage lease extensions and ongoing housing support needs for displaced policyholders in a fast-paced, service-driven environment.
Responsibilities:
- Support and promote Sedgwick's mission, strategic vision, and value proposition to adjusters and policyholders
- Serve as a key point of contact for adjusters and landlords during the insured's relocation, ensuring consistent communication, clear expectations, and empathetic support during extensions and ongoing service needs
- Manage the full lease extension process including requesting and securing approvals from adjusters, coordinating updated lease terms with landlords and vendors, and communicating timelines and expectations to policyholders
- Proactively monitor upcoming lease expirations to prevent service interruptions and ensure seamless housing continuity
- Coordinate and resolve in-stay service requests including furniture exchanges, add-ons, and maintenance-related concerns
- Collaborate with landlords, property managers, and vendors to execute timely service solutions and extension agreements
- Investigate and resolve issues related to property conditions, damages, and vendor performance
- Maintain accurate financial and operational records, including updating client ledgers for billing accuracy, tracking extension costs within ALE guidelines, manage move-out coordination when applicable, including vendor pickups, lease terminations, and security deposit reconciliation
- Document all communication, updates, and actions in internal systems with a high level of accuracy and timeliness
- Identify risks, delays, or service failures early and escalate appropriately with ownership and urgency
- Maintain a high-touch service model for all clients, including VIP or complex claims requiring elevated coordination
- Handle multiple claims simultaneously while meeting service level expectations and deadlines
Requirements:
- High school diploma or GED required
- Two (2) years of experience in leasing, property management, customer service, or account management
- Previous experience in insurance, temporary housing, property management, or real estate strongly preferred
- Exceptional verbal and written communication skills with the ability to manage sensitive client situations with professionalism and empathy
- Strong organizational skills with the ability to manage a high volume of extensions, deadlines, and service requests simultaneously
- Detail-oriented with a focus on billing accuracy, lease documentation, and system updates
- Strong problem-solving and critical-thinking abilities, especially when resolving housing or vendor-related issues
- Proficiency in Microsoft Office (Word, Excel) and ability to quickly learn internal systems and CRM platforms
- Ability to work independently in a fast-paced environment with shifting priorities
- Strong coordination and relationship management skills when working with vendors, landlords, and adjusters
- Solutions-oriented mindset with a proactive approach to preventing service disruptions
- High level of accountability, urgency, and ownership in managing assigned claims
- Bi-lingual English/Spanish a plus
Work Environment:
- When applicable and appropriate, consideration will be given to reasonable accommodations
- Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
- Physical: Computer keyboarding, travel as required
- Auditory/Visual: Hearing, vision, and talking
Salary: $17.00-$19.00/hr