Telephone Analyst

We are seeking a Telephone Analyst to represent our institution in providing telephone services to our clients. The successful candidate will establish an effective communication channel with clients to resolve their explicit and implicit needs, providing a personalised and specialised service with a high standard of quality.

Main Responsibilities:

• Meet key performance indicators for the business.
• Exceed client expectations by providing clear, effective, and respectful guidance.
• Ensure high efficiency in processes, paying close attention to detail and minimising operational errors.
• Stay up-to-date with business processes, services, and changes.

Qualifications:

• Leadership and Teamwork: promote respect among peers and leaders, identify areas for improvement, and generate proposals for process improvements.
• Knowledge of the Function: understand bank products and services, manage institutional systems, and basic Office software skills.
• Other: analytical capacity, results-oriented, assertive communication, and excellent customer service.

What We Offer: HSBC offers a package of paid permits with a focus on well-being, balance, and self-care.

At HSBC, we value difference, work together, take responsibility for our actions, use good judgement, and make things happen.