Community Coordinator - German Speaking

Electronic Arts is seeking a Community Coordinator to join its Fan Care Organization. The successful candidate will be responsible for fostering healthy, engaging community spaces across EA Forums and other community platforms. They will provide player support, clarify misinformation, and educate players using accurate information and trusted resources.

The role involves:

• Providing player support and resolving gameplay, technical, and account-related issues
• Creating and promoting healthy online communities
• Balancing support, education, and engagement
• Exercising judgment on when engagement adds value
• Enforcing community guidelines fairly
• Guiding conversations back toward constructive discussion
• Managing disruptive behaviors
• Identifying recurring questions, new trends, risks, and opportunities
• Building relationships with Super Users, creators, and trusted community members

The ideal candidate will have:

• 2+ years of experience supporting online gaming communities, customer support, or community management
• Native-level fluency in German and professional fluency in English
• Experience with community platforms such as EA Forums, Discord, Steam, Reddit, or similar platforms
• Experience creating public-facing communications or community content
• Familiarity with community moderation practices and online community health

Electronic Arts offers a range of benefits, including medical insurance, mental wellbeing support, pension plans, paid time off, family leave, free games, and more. The company values adaptability, resilience, creativity, and curiosity, and encourages employees to give their best in their work.