Description
The Retail Makeup Artist is responsible for promoting and creating makeup magic in store. Always representing the Charlotte Tilbury 5 P’s: Professional, Proactive, Passionate, Prescriptive, and Potential. Working as part of an elite team, the Makeup Artist drives business in store through delivering Charlotte Tilbury’s exceptional makeup artistry technique and service. The Makeup Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience with exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with a unique and personalized shopping experience.
Role Accountabilities:
Sales
- Strive to achieve and exceed personal sales goals, including Key Performance Indicators (KPI’s) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
- Work collaboratively to achieve and exceed team and counter goals.
- Create Brand awareness through the sharing and demonstration of your product knowledge.
- Introduce new product launches.
- Seat customers for a makeup service.
- Demonstrate entrepreneurial spirit within the parameters of the Company guidelines.
- Consistently promote the Tilbury Touch to the customers.
Customer Service
- Lead by example at all times to promote the Tilbury Touch and exceptional customer service.
- Deal with customer queries, using sound judgement and achieving positive outcomes.
- Seat customers for a makeup service.
- Work quickly and accurately in time-pressured conditions.
- Take every opportunity to extend exceptional customer service beyond the in-store experience.
Teamwork
- Assist in the execution of events, meeting both booking and sales goals.
- Demonstrate a positive and cooperative approach towards your work and your colleagues.
- Contribute to individual and team development plans through constructive feedback.
- Maintain high standards of timekeeping to ensure team efficiency.
- Assist and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times.
Operations
- Ensure that the store is ‘customer ready’ from open to close of business.
- Maintain excellent hygiene standards, cleaning display units, tools, and testers throughout the day.
- Assist with maintaining the required inventory levels, including stock counts, rotation, and timely replenishment.
- Adhere to the Company cash loss prevention procedures and security policies.
- Implement visual merchandising, new launch displays, and collateral placement as directed by the management team.
- Complete administrative tasks in a timely and accurate manner.
Store and Retail Partner Relationships
- Establish and develop a cooperative and mutually respectful relationship with the store retail colleagues.
- Maintain the store standards and policies at all times.
- Proactively suggest win-win opportunities to drive sales within store colleagues.
Requirements
Key Selection Criteria:
- A strong artistry portfolio.
- Examples of leading events and masterclasses.
- Proven track record of strong sales performance.
- Experience of managing, developing, and coaching.
- Additional language proficiency is a plus.
Benefits
Base Compensation Range: $25-30 hourly
Company Benefits:
- Generous staff discount to use on all products.
- Access to Tilbury Treats – a rewards platform allowing you to save money and gain ‘money can’t buy’ discounts.
- Medical, dental, and vision benefits.
- Commuter Benefits (Pre-tax).
- Flex Spending Account (FSA).
- Employee Assistance Program (EAP).
- 401(k) with Company match.
- Paid Time Off.