Description
We are seeking a Behavioral Licensed Clinician to join our 24/7 Clinical Support Team. As a Behavioural Licensed Clinician, you will deliver expert, compassionate care across a wide spectrum of behavioural health needs.
The successful candidate will have demonstrated clinical excellence with mental health, substance use disorders, crisis call work, and case management with a passion to deliver a service experience that exceeds the member’s or provider’s expectation.
Responsibilities:
- Serve as a consistent clinical point of contact for each member from first engagement through every stage of their wellness journey
- Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen
- Provide real-time crisis de-escalation, safety planning, and risk management
- Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps
- Develop SMART goals that empower members to lead and maintain a healthy lifestyle
- Assess readiness to change and implement actions to assist members in moving through stages of change to reach their goals
- Shepherd members to appropriate clinical care, treatment programs, and community resources
- Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation
- Leverage an evidence-based specialised curriculum in a wide range of clinical areas that support our members’ unique needs
- Perform research and provide relevant educational or support resources tailored to the member’s situation
- Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions
- Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities
- Exhibit diplomacy, empathy, and professionalism,even in difficult conversations or with resistant participants
- Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices
- Able to manage multiple health records and systems to accurately document customer interactions and progress
- Communicate effectively and succinctly in both verbal and written format
- Perform other related duties incidental to the work described herein
Qualifications:
- Master’s degree or PhD in a mental health field (e.g., Social Work, Counselling, Psychology) or RN with psychiatric specialisation
- Current independent clinical licence (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus)
- Minimum 5 years of post-licensure experience as a behavioural health or substance use clinician preferred
- Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioural therapy, and motivational interviewing
- Experience working in or with managed care environments preferred
- Experience with direct member communication (written and verbal), experience in telephonic counselling/coaching preferred
- Required to obtain AAS Crisis Specialist Certification within the first year of employment
- EAP (Employee Assistance Program) experience and CEAP certification preferred but not required
- Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment
- Proven administrative abilities, with strong computer and software application skills
Work Schedule:
- Full-time job with a minimum of forty hours per week
- Shift days and times may vary due to business need
- All staff schedules include rotating shifts, weekends, and holiday time
Salary and Benefits:
- Anticipated annual salary of 67,100 - 111,800 USD / yearly, depending on relevant factors, including experience and geographic location
- Eligible to participate in an annual bonus plan
- Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioural health programs
- 401(k), company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence