Description
Join General Dynamics Information Technology (GDIT) as a Service Desk System Administrator supporting a Department of War (DoW) customer. This role involves enhancing system performance, optimizing service delivery, and elevating the overall customer experience.
Responsibilities:
- Ability to work independently and collectively with multiple work centers
- Creating a knowledge base, SOPs, and documentation to solve customer challenges
- Able to work in a fast-paced environment with high expectations and visibility of real-world operations
- Enables a mission-focused customer through exceptional support which drives world-class mission success
- Utilizes the full complement of technical and interpersonal skills to accomplish the work
- Ability to support multiple users at various locations
Requirements:
- 3+ years of related experience
- High School Diploma
- Excellent Customer Service Skills
- Knowledge of deploying software
- Hardware configuration
- Experience imaging Desktop and Dell Wyse thin clients
- Tier I Network troubleshooting
- Experience in Active Directory
- Experience in VMware Horizon
- Experience in KVM Configuration
- 8570 compliant (Security+)
- Top Secret/SCI clearance
Preferred Skills:
- Experience with ServiceNow Ticketing system
- VDI
- Microsoft Azure
Benefits:
- Medical plan options
- Dental plan options
- Vision plan
- 401(k) plan
- Full flex work weeks
- Paid time off plans
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance