Program Manager, Safeguards Workforce Operations

Anthropic's mission is to create reliable, interpretable, and steerable AI systems.

As Program Manager for Safeguards Workforce Operations, you'll own programs end-to-end for onboarding, offboarding, device provisioning, and access provisioning for every worker type.

Key Responsibilities:

• Own the workforce lifecycle for contractor, vendor, and BPO reviewers: onboarding, offboarding, device provisioning, and access provisioning.
• Triage and execute inbound requests for new or changing vendor, BPO, and contractor capacity.
• Turn ad hoc or broken processes into scalable ones with clear owners, service levels, and a system of record.
• Partner with IT and Security on access governance: least-privilege provisioning, timely revocation, and regular access reviews.
• Build and maintain capacity plans with Enforcement leads, translating review demand into workforce needs and adjusting as priorities shift.
• Work with Safeguards vendor management to hold partners accountable to capacity and onboarding commitments.
• Align practices with Human Data Operations and other teams running scaled human review, and help them streamline their own workflows.
• Help define the long-term workforce strategy for Safeguards Enforcement.

Minimum Qualifications:

• Personally run onboarding, offboarding, access, and device provisioning for contractor, vendor, or BPO workforces.
• Operate scaled human review programs with vendors or BPOs.
• Take a broken or ad hoc process, make it scalable, and bring other teams along in adopting it.
• Understand capacity planning fundamentals.
• Exercise sound judgment on access and permissions.
• Move quickly and stay effective when priorities change and information is incomplete.
• Build alignment through direct partnership with dependent teams.

Preferred Qualifications:

• Owned a vendor or BPO relationship directly.
• Built formal capacity models for review or operations workforces.
• Supported workforces across more than one enforcement or harm area.
• Hands-on experience with device management and identity and access tooling.
• Worked through a period of hypergrowth where programs had to mature alongside the organization.

The annual compensation range for this role is $245,000-$285,000 USD.