Description
Compensation
The salary range for this role is $140K – $165K, with equity offered.
About the Role:
We are seeking a Senior Reliability Engineer to improve the reliability of our systems. This involves building observability, tooling, and automation to detect problems before they affect customers.
Responsibilities:
- Own reliability for Tier 1 customer journeys, defining and instrumenting SLOs, golden signals, and business-level monitors.
- Engineer for peak load and failure, leading capacity and resilience work for high-stakes events and steady-state growth.
- Build incident response as software, maturing FireHydrant, Datadog, and Jira into one connected pipeline.
- Automate operational excellence with AI, building and operating agents and tooling to reduce manual OE work.
- Be the deep-debugging expert, partnering with teams on anomaly detection and response.
- Maintain the tooling that informs Operational Excellence reviews and drive action items to closure.
- Raise the bar for others, documenting what you build and coaching engineers across squads.
Requirements:
- 5+ years of experience as a Software, SRE, Platform, or Infrastructure Engineer.
- Strong software engineering fundamentals and hands-on depth in observability and SLO engineering.
- Experience with AWS, Kubernetes/EKS, Terraform, and PostgreSQL (RDS/Aurora).
- Daily use of AI coding and analysis tools like Claude.
- Excellent communication skills.
Preferred Qualifications:
- Experience building AI agents or LLM-backed automation for operations.
- Load-testing and performance-engineering experience at meaningful scale.
- Familiarity with service mesh (Istio) and its observability and traffic-management features.
- Background in a regulated or healthcare environment.
Benefits:
- Competitive salary and equity compensation.
- Unlimited PTO, company holidays, and quarterly mental health days.
- Comprehensive health benefits, including medical, dental, and vision.
- Employee Stock Purchase Program (ESPP).
- 401k benefits with employer matching contribution.
- Offsite team retreats.