GTM Insights & Operations

At Gusto, we're on a mission to grow the small business economy.

As a GTM I&O Lead, you'll own the operating infrastructure, planning rhythms, and cross-functional programs that keep GTM moving at speed.

Here's what you'll do day-to-day:

• Own the operating rhythm for your routes to market,roadmaps, OKRs/targets, planning, and business reviews.
• Launch and manage cross-functional programs end to end, bringing urgency and clarity to initiatives.
• Lead fiscal-year planning ,translating strategy into concrete goals, owners, and timelines.
• Own performance-lever workstreams: identify where growth is won or lost, structure the analysis, and drive cross-functional action.
• Pilot AI-augmented approaches to program management and ops, and design re-usable automation patterns and AI agents.

We are looking for a rising business leader with:

• 5+ years of experience in business operations, revenue/GTM operations, consulting, program management, or product management.
• Craft depth in one or more go-to-market disciplines.
• Strong program management skills → end-to-end ownership of complex, cross-functional initiatives.
• Operational excellence → proven ability to run team rituals and operating mechanics.
• Analytical rigor → comfortable working with data to surface insight.
• Excellent communication and collaboration skills → builds strong cross-functional relationships.
• Ownership mindset → proactive, comfortable flexing into ambiguous problems.
• Change leadership → able to guide teams through change.
• AI-Native Mindset → naturally seeks out ways to integrate AI into workflows.
• Alignment with Gusto's values → customer empathy, grit, and a passion for helping small businesses thrive.

Our cash compensation amount for this role is between $158,300 - $195,237/year in Denver and between $185,955 - $229,345/year for New York/San Francisco.