Description
At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families.
The Senior Associate, HR Shared Service, working under general supervision, is responsible for applying existing organisational practices and procedures for the administration of human resources functions, encompassing HRIS, compensation, benefits, staffing, and compliance with legal regulations, in a timely manner.
The role delivers exceptional customer service to new hires and managers during the onboarding process, as well as addressing internal and external inquiries related to HR programs and initiatives.
The role applies research, information gathering, analytical and interpretation skills to a variety of problems of moderate scope and complexity to foster a compliant and ethical work environment.
Responsibilities
- Manage incoming calls and service request tickets to respond to employee or people leader inquiries, ensuring the timely and compliant processing of HR administrative requests and policy guidance.
- Execute core HR administrative duties,including data management, onboarding/offboarding, and payroll processing,while preparing supporting materials in alignment with established procedures and timelines.
- Monitor HR service KPIs,such as resolution rates, response times, and data accuracy,to ensure operational efficiency and develop reporting templates on key HR indicators for senior stakeholders.
- Interpret HR policies to execute daily workflows,including benefits, compliance, and data management,while providing dedicated transactional and reporting support to HR managers.
- Support special HR projects,such as benchmarking, engagement surveys, and tech research,by coordinating project activities, conducting research, and preparing key deliverables.
Qualifications
- Education: Bachelor's degree (preferred) in Human Resources, Business Administration, Information Technology, Digital Business, or a related field; or equivalent practical experience.
- Experience: Minimum 1 year of experience in HR Operations, HR Shared Services, Customer Service Operations, or Business Process Improvement roles where technology was actively used to solve problems.
- Language: English proficiency level C1 or C2 (minimum) required.
Technical Skills:
- Microsoft Office Suite: Intermediate-to-advanced Excel and PowerPoint, or Apple OS equivalent.
- AI Fluency: Practical experience utilizing Generative AI tools (Microsoft Copilot, ChatGPT, etc.) for text synthesis, drafting, and daily productivity, as well as process automation for manual tasks, is desired.
- Data & Analytics: Familiarity with Power BI, or basic Python, is highly preferred to support analysis, reporting and data cleanup.