Description
We're seeking a Customer Success Manager to build out our post-sale account management function and process. You'll onboard, manage, and expand commercial supply partnerships, maximizing revenue and partner engagement.
Responsibilities
- Maximize commercial supply partner engagement on the Neighbor platform
- Increase the number of properties listed with Neighbor for commercial supply partners
- Maximize total number of Neighbor properties earning revenue for each commercial partnership
- Build out customer success processes to optimize for partner satisfaction and revenue generation
- Act as a thought leader in defining success criteria and understanding business needs of commercial partners
- Assist with the definition and design of tools, standard operating procedures, and processes
- Onboard new commercial supply partners
- Synthesize commercial partner feedback to recommend product improvements
- Act as a strategic and influential partner for commercial supply partners
- Work with the Neighbor demand team to place large commercial demand deals with commercial supply partners
- Analyze complex data sets to provide recommendations to clients
- Meet and establish relationships with key clients
Qualifications
- Demonstrated success identifying business opportunities for clients and increasing partner engagement
- AI experience in automating processes at scale
- Data analysis, reporting, and forecasting experience
- Track record of building relationships with internal and external stakeholders
- Experience in commercial real estate, especially with large REITs and parking operators
- Familiarity with analytical, account management, and productivity tools
- Comfortable working in a fast-paced, ambiguous startup environment
Benefits
- Generous stock options
- Medical, dental, and vision insurance
- Generous PTO
- 11 paid company holidays
- Hybrid work model with WFH every Monday
- 401(k) plan
- Infant care leave
- On-site gym/showers open 24/7