Description
We are seeking a Sr. Associate, Associate Relations to join our team in Alabang, Philippines.
As a Sr. Associate, Associate Relations, you will assist the Principal HR Specialist and may supervise HR Coordinators to manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources, specifically in Associate Relations.
General Responsibilities:
- Oversees day-to-day management of Associate Relations administration processes
- Supervises and accounts for daily case management, including AR-related cases, inquiries, and notifications
- Liaises with associates on AR-related inquiries and ensures timely responses and accurate logging
- Prepares AR documentation and reports for audit
- Analyzes data, such as case trends and AR-related monitoring
- End-to-end handling of AR-related tasks
- Conducts Learning Sessions, New Hire Orientation, and People Manager Onboarding
- Serves as an AR partner to other stakeholders
- Conflict resolution and mediation
People Management:
- Ensures individual and team productivity targets are achieved through periodic reviews and adjustments
- Provides individual career development coaching to team members
Basic Qualifications:
- College graduate or equivalent work experience
- 3 years of working experience in a related discipline, with 1 year in a supervisory role
- Knowledge of Philippine labor laws and regulations
- Strong case management experience
- Project management and process improvement skills
- Excellent oral and written communication skills
- Analytical skills and customer focus
- Amenable to working in a hybrid setup on a mid-shift schedule
Preferred Qualifications:
- Graduate of Psychology, Business Administration, Marketing, Communication Arts, or a related course