Executive Assistant - Chief Customer and Marketing Officer

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

The Executive Assistant to the Chief Customer & Marketing Officer (CCMO) provides high-level administrative, logistical, and coordination support to the CCMO and the departments under the Customer and Marketing organization.

Key Responsibilities

The Executive Assistant serves as a key point of contact across teams, helping ensure that business priorities, projects, and initiatives are effectively coordinated, monitored, and delivered on schedule.

• Manage the CCMO's calendar, appointments, meetings, and travel arrangements to optimize executive effectiveness.
• Coordinate meeting logistics, including scheduling, venue arrangements, agenda preparation, presentation materials, and minutes.
• Screen, prioritize, and manage incoming correspondence, requests, and communications.
• Prepare reports, presentations, briefing materials, and executive documentation.
• Handle administrative tasks including expense reports, procurement requests, invoice processing, and document management.

Departmental & Logistics Support

• Ensure departments under the CCMO receive adequate, efficient, and accurate administrative and logistical support.
• Coordinate departmental meetings, town halls, offsites, workshops, and employee engagement activities.
• Support budget tracking, purchase requests, vendor coordination, and administrative processes.
• Facilitate smooth coordination among CIP, BIMC, CGDE, LIFM, CX and related teams.

Project Coordination & Tracking

• Monitor and track key projects, initiatives, and action items across the Customer and Marketing organization.
• Maintain project trackers, status updates, and follow-up logs to ensure timely completion of deliverables.
• Coordinate with department heads and team members to gather progress updates and identify potential risks or delays.
• Consolidate reports and updates for management review and decision-making.

Stakeholder Management & Communication

• Act as a liaison between the CCMO, leadership teams, internal stakeholders, and external partners.
• Support the preparation and distribution of communications, meeting summaries, and action plans.
• Ensure timely follow-up and resolution of commitments, approvals, and action items.
• Maintain confidentiality and safeguard sensitive business information.

Process Improvement & Governance

• Identify opportunities to improve administrative processes and operational efficiency.
• Maintain organized records, documentation, and centralized tracking systems.
• Support governance activities by monitoring deadlines, approvals, and reporting requirements.
• Leverage digital tools and technology to streamline workflows and enhance productivity.

Compliance

• Ensure that all company policies, procedures, programs and instruction are carried out.
• Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his/her responsibilities and competent to carry them out to the required standards.