Product Management Intern, Fan Care Community Care - Summer 2027

Electronic Arts is seeking a Product Management Intern for its Fan Care Community Care team. As a Product Management Intern, you will play a pivotal role in shaping the next generation of fan engagement. You will support product discovery, fan research, roadmap development, and performance analysis.

Responsibilities:

1. Product Discovery & Fan Research

• Conduct discovery sessions to break down complex community challenges into clear problem statements, user personas, and customer journey maps.
• Research emerging trends in gaming community platforms, moderation tooling, and social engagement mechanics to uncover new product opportunities.
• Provide feature recommendations and prioritization based on research and data analytics.

2. Performance Analysis & Metrics Tracking

• Track and analyze key platform metrics, including daily active engagement, thread creation, Accepted Solution findability, and moderation health.
• Synthesize telemetry, survey responses, and forum interaction data into digestible dashboards and executive readouts.

4. Cross-Functional Collaboration & Execution

• Partner closely with Community Operations, Engineering, Experience Design, Player Safety, and Studio Publishing partners.
• Own an end-to-end discovery-to-recommendation project focused on a high-impact EA Forums initiative, culminating in a final presentation to Fan Care leadership.

Requirements:

• Currently pursuing an undergraduate degree in Computer Science, Human-Computer Interaction (HCI), Business, Information Systems, Data Analytics, or a related field. Must be graduating no earlier than December 2027.
• Demonstrated interest or foundational coursework in Product Management, User Experience, or Digital Platform operations.
• Analytical mindset with experience interpreting qualitative feedback and quantitative data (Excel/Google Sheets, SQL, or dash-boarding tools like Tableau/Looker).
• Strong written and verbal communication skills; comfortable presenting ideas clearly and synthesizing complex topics.
• Active enthusiasm for video games, player communities, and online discussion platforms.

Benefits:

• Dedicated mentorship with weekly 1:1 sessions with seasoned Product Managers.
• Hands-on training on Product Management terminology, backlog grooming, PRD creation, hypothesis testing, and stakeholder alignment.
• Executive visibility to present findings and feature proposals directly to Senior Leadership.