Compliance Operations Specialist

At Twilio, we're shaping the future of communications. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Compliance Operations Specialist, you will be monitoring the use of Twilio products, voice, SMS, and KYC, to ensure that the traffic on Twilio's platform is legal, compliant, and wanted.

Responsibilities:

• Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior, and demonstrate willingness to learn and become a subject matter expert in compliance investigations.
• Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity, and evolving tactics.
• Identify trends, root cause gaps, and recommend appropriate preventative solutions to stop bad actors from being successful.
• Use call detail records and aggregate traffic data to identify patterns and trends that determine a set list of actions.
• Resolve urgent issues impacting businesses, carriers, and consumers worldwide.
• Use Twilio's tools and your own investigative powers to detect and prevent non-compliant activity.
• Provide support for customers by email to ensure customers have an excellent experience with Twilio.

Qualifications:

• Willingness to work a non-traditional schedule (Tue-Sat), holidays may be required.
• 1-2 years of experience in KYC, fraud, abuse, or compliance in e-commerce, FinTech, or telecommunications.
• Experience working in a fast-paced, ambiguous environment, with a strong bias for action.
• Empathetic and loves working with customers and carriers to solve their problems and questions, backed with data.
• Detail-oriented with good organizational skills and comfortable with ambiguity.
• Above-average written and verbal communication skills and able to articulate concepts/ideas in a clear, concise manner.
• Willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
• Good time management and organizational skills and comfortable working under pressure.

Location: Remote - Estonia Shift time: Tue-Sat 9am-6pm.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.