Business Analyst

At Ford Motor Company, we made history and now we work to transform the future – for our customers, our communities and our families.

As a Business Analyst on the ITOM/ITAM team, you’ll work with IT stakeholders to understand business needs, analyze process and data issues, and help move improvements from discovery through implementation and adoption.

Responsibilities

• Analyze CMDB data-quality issues, identify root causes, and coordinate sustainable solutions with the appropriate teams.
• Triage incoming requests, clarify requirements and priorities with stakeholders, and help drive timely resolution.
• Identify opportunities to improve business and IT processes and coordinate enhancements through implementation and adoption.
• Gather, document, and translate stakeholder needs into clear business requirements, action plans, and acceptance criteria.
• Coordinate communications, documentation, and training to support adoption of processes and tools across IT.
• Track initiative status, action items, risks, and dependencies; maintain Jira backlogs and boards as needed.
• Partner with Platform, Architecture, and other cross-functional teams on process, data, and technology initiatives.
• Apply CSDM principles when contributing to CI classification, data modeling, and CMDB structure discussions, while escalating architectural decisions to the appropriate owners.
• Take increasing ownership of projects and initiatives as experience and role level grow.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 3+ years of experience in Business Analysis, IT Service Management, IT Asset Management, or a related field.
• Strong communication and stakeholder-management skills, with the ability to gather requirements, clarify business needs, and communicate effectively with diverse audiences.
• Experience using backlog, task-tracking, or work-management tools such as Jira.
• Experience supporting process improvement initiatives, with the ability to independently lead initiatives based on experience and role level.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

Salary

• Salary grade 6: $74,300-$124,500
• Salary grade 7: $86,600-$144,900
• Salary grade 8: $99,100-$166,200