Customer Experience Associate (New Grad)

Join Robinhood in building the future of finance, where an estimated $124 trillion of assets will be inherited by younger generations in the next two decades.

We are seeking a Customer Experience Associate to support users through complex financial topics. As a member of this team, you'll be the company's voice, using exceptional empathy and product expertise to ensure users feel understood and valued.

Location & Schedule

• Location: Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 6-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.
• Shift Details: This position follows a 24/7 service model.

Responsibilities

• Provide an exceptional experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools.
• Drive continuous improvement by identifying and communicating improved ways to serve users based on real-time feedback and interaction trends.
• Grow your financial services expertise as you develop deep proficiency in Robinhood's products and a range of financial concepts.
• Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.

Requirements

• A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills.
• Excellent written and verbal communication skills with the ability to explain complex topics clearly.
• Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels.
• Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback.
• Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges.
• Experience working in a customer support environment is preferred. A Bachelor's degree or prior experience in the financial services industry is a plus.
• Ability to work the required shift for a 24/7 model.

Benefits

• Challenging, high-impact work to grow your career
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

Compensation

• Base Pay Range: $21.30-$25 USD
• This role is also eligible to participate in a Robinhood bonus plan.