Web Operations and Content Management Consultant (Contentful)

Right Side Up is seeking a Web Operations and Content Management Consultant with deep, hands-on Contentful experience to join their talent collective. As a consultant, you will own the day-to-day execution of a company's website, building and publishing pages, updating copy and creative, and keeping content accurate across a site that is constantly changing.

Responsibilities:

• Build, update, and publish website content and pages in Contentful, including copy, disclosures, rates, product information, and creative assets.
• Create and update landing pages tied to campaigns, product launches, and business requests.
• QA every change before and after publishing to ensure accuracy, formatting, working links, and correct content relationships.
• Manage a consistent volume of requests, meeting established timelines and prioritizing urgent updates as they arise.
• Execute legal and compliance-driven content updates accurately and on schedule.
• Coordinate with marketing, legal, compliance, product, and engineering partners when updates require review or technical support.
• Maintain strong content hygiene and document completed changes when needed.
• Support the setup and launch of A/B and multivariate conversion rate optimization (CRO) tests in Contentful and help interpret results when an engagement calls for it.

Requirements:

• 3+ years of experience managing or publishing website content in an in-house or similarly fast-paced environment, at the Manager to Senior Manager level.
• Strong, hands-on Contentful experience and can work independently in the platform from day one, without a ramp-up period.
• Excellent attention to detail and QA discipline, particularly when working with regulated or customer-facing content.
• Comfortable managing a high volume of detailed and repetitive content updates through a ticket-based queue.
• Ability to manage multiple requests and shifting priorities independently.
• Clear communication and experience working with cross-functional teams, including legal, compliance, and engineering.
• Web operations experience at either a fast-moving startup or a large enterprise; it is great if you have both, but that is not a requirement.

Nice to have:

• Experience in financial services, fintech, banking, or another regulated industry.
• Experience building and running conversion rate optimization (CRO) experiments, A/B or multivariate tests, and analyzing results in GA4, Amplitude, or a similar analytics platform.
• Basic HTML/CSS familiarity.