Technical Support Engineer Placement

As a Technical Support Engineer, you will be responsible for maintaining a high level of customer service, working as part of a global cross-functional team to answer customer enquiries by phone, email, and live chat.

Core responsibilities:

• Act as focal point for pre/post sales and technical enquiries via phone, email, and live chat relating to the Focusrite and Novation product lines.
• Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
• Coordinate warranty and non-warranty repair bookings for dealers and customers.
• Represent the Technical Support team and our customer base during the development phase of exciting new products.

Abilities, skills, and experience required:

• The ability and readiness to work well as part of a team
• Knowledge of audio interfaces, MIDI control, home/studio recording setups, and music production
• Experience with Mac OS and Windows systems
• DAW knowledge (e.g., Pro-Tools, Logic, Cubase)
• A polite, patient, and helpful phone manner
• Experience dealing with customers

The Focusrite Group offers a 12-month placement with a salary of £26,250 per year. You will have access to similar benefits as permanent employees.