Description
Electronic Arts' EA Experiences group focuses on delivering great experiences for its growing communities centred around world-renowned brands. The Fan Care team partners across Studios, Community, Product, Self-Service, Live Operations, and Fan Intelligence to align strategies that improve fan experiences throughout a game's lifecycle.
As a Strategy & Program Management Intern, you will support the Game Lifecycle Manager Team within Fan Care. This role involves working on strategic initiatives that improve how cross-functional teams collaborate to deliver exceptional fan experiences. You will help bring structure to complex problems by organising information, facilitating collaboration, and synthesising insights from across the organisation into actionable recommendations.
Responsibilities:
- Support strategic planning and cross-functional initiatives across multiple EA game franchises.
- Partner with the Game Lifecycle Team to prepare workshops, document outcomes, and drive follow-up actions across partner teams.
- Gather and synthesise feedback into clear themes and actionable insights.
- Identify patterns, dependencies, and opportunities across multiple workstreams to support strategic decision-making.
- Create executive-ready templates that communicate complex information clearly and can be used broadly across the organisation.
- Maintain program documentation, action trackers, and strategic deliverables to help teams stay aligned in a fast-paced environment.
- Help improve team processes by identifying opportunities to streamline collaboration, planning, and information sharing, as well as making recommendations and executing where possible.
Requirements:
- Currently pursuing a Bachelor's or Master's degree in Business, Strategy, Customer Experience, Operations, Human-Centred Design, Analytics, Communication Science, or a related field. Must graduate no earlier than December 2027.
- Strong systems thinking and analytical skills with the ability to connect information across multiple teams and perspectives.
- Excellent written communication and presentation skills.
- Ability to synthesise large amounts of qualitative and quantitative information into concise, actionable insights.
- Comfortable working in ambiguity and adapting to evolving priorities.
- Highly organised with strong attention to detail and follow-through.
- Proficiency with PowerPoint, Google Slides, Excel, or similar productivity tools.
Preferred Qualifications:
- Experience facilitating workshops, group projects, or cross-functional collaboration.
- Familiarity with project or program management tools such as Miro, Jira, Asana, Airtable, or Confluence.
- Experience conducting research or analysing customer feedback.
- Passion for gaming, digital products, customer experience, or strategy.
What You'll Learn:
- Strategic planning and program management
- Cross-functional collaboration and stakeholder management
- Systems thinking and organisational design
- Executive storytelling and communication
- Customer and fan experience strategy
- Insight synthesis and recommendation development
- Operating within a large-scale, matrixed organisation