Description
As a Market Street Team Leader at Morrisons, you will support the day-to-day operations of the café, helping the team deliver outstanding service and maintain high standards.
Responsibilities:
- Deliver high café and BREW standards, ensuring full operational compliance
- Provide outstanding customer service across all café touchpoints
- Coordinate daily activities and communication within the café
- Identify opportunities for improvement using data and customer feedback
- Work closely with managers and colleagues to drive sales and achieve store targets
- Ensure compliance with all health and safety and food safety standards
- Respond quickly to customer queries and resolve issues effectively
- Maintain high standards of cleanliness, food safety, and stock control
- Minimize waste through careful handling and stock management
- Complete all tasks and procedures in line with company policies
Benefits:
- Generous holiday entitlement
- 15% discount in Morrisons supermarkets and convenience stores
- Additional 10% discount card for a friend or family member
- Genuine career progression and development opportunities
- Subsidized in-store café or shop floor ranges
- Free parking
- Competitive pension and life assurance
- Healthcare and wellbeing benefits, including Aviva Digital GP
- MyPerks with discounts at high street shops, cinemas, and gyms
- Optional payroll charity donations
- Family-friendly policies, including 26 weeks maternity and adoption leave
Requirements:
- Experience delivering excellent customer service
- Ability to build strong relationships with customers and colleagues
- Experience supporting or leading a team
- Strong operational knowledge of a café or hospitality environment
- Positive attitude and genuine passion for helping customers
- Awareness of food safety, hygiene, and health and safety practices