Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The Lead Director of Recruitment Operations will be responsible for serving as the primary interface between clients and internal resources during the implementation and ongoing work to support client recruitment projects.
Key areas of responsibility include:
- Leading and developing the team that supports the business development process by translating client needs, protocol requirements, and recruitment considerations into actionable solution design
- Setting direction, establishing priorities, and building the operating discipline needed to scale the function effectively
- Directly supporting the sales process by understanding client needs, analyzing protocols, and shaping population funnel strategies
- Translating client requirements into practical recruitment solutions that can be executed successfully
- Developing required recruitment materials and processes to generate success
- Leading delivery of sold contracts to capture full contract value, including launch readiness, execution oversight, and cross-functional coordination
- Overseeing campaign performance and optimization to improve recruitment outcomes and achieve client goals
- Managing senior-level post-sale client relationships to support satisfaction, retention, and account growth
- Partnering across Business Development, Operations, call center, digital, marketing, and IT to align resources and ensure consistent delivery
- Leading, hiring, and developing a high-performing team of solutions strategists and campaign managers
Required Qualifications
- 10 or more years of Clinical Trial Process and business via Retail Pharmacy / Clinical Background, major Pharma, or Clinical Research Organization
- 10 or more years of experience with broader healthcare industry landscape and issues among payors, pharmacies, and other care providers and their influence on Clinical Trials
Preferred Qualifications
- Understanding of major players in Real-World Data (RWD), RWE and Patient Recruitment into clinical trials
- Experience working within a PBM and/or Payer environment
- Clinical background
Education
- Bachelor’s degree required
Pay Range $100,000.00 - $231,540.00