Description
We're seeking a Customer Care Tenant Management Analyst to join our dedicated team focused on delivering fast, clear, and effective support to our customers.
As a Customer Care Tenant Management Analyst, you will manage incoming cases, resolve customer inquiries, and serve as a vital link between our customers and internal teams in a dynamic, fast-paced environment.
Responsibilities:
- Case Management: Manage an incoming case queue, resolving customer issues accurately and within established service-level timeframes.
- Customer Communication: Communicate clearly, concisely, and empathetically with customers across both written and verbal channels.
- Team Collaboration: Collaborate closely with fellow Customer Care analysts to ensure all customer inquiries are systematically tracked and followed up on efficiently.
- Internal Liaison: Act as the primary bridge between customers and internal teams, ensuring customer needs are thoroughly understood and addressed.
- Issue Escalation: Identify, prioritize, and escalate sensitive or complex customer issues to appropriate partners as they arise.
Requirements:
- 1–3 years of experience in a customer service, client support, or customer care operations role.
- Strong Communicator & Collaborator: Excellent written and verbal communication skills, with a track record of building positive, trust-based relationships with customers and colleagues.
- Thrives Under Pressure: Proven ability to multitask, prioritize effectively, and maintain high accuracy in a fast-paced, high-volume environment.
- Adaptable & Agile: Highly adaptable to changing priorities, processes, and business needs with a continuous improvement mindset.
- Analytical & Resourceful: Comfortable interpreting and synthesizing data from multiple sources to inform decisions, research customer issues, and drive them to resolution.
- Organized & Detail-Oriented: Highly organized, with strong attention to detail when managing customer data and record-keeping.
- Adaptable Learner: Quick to pick up new internal tools, operational concepts, and workflow processes.
- Experience working with CRM or ticketing platforms such as Salesforce, Jira, or similar tools.
Salary: zł112,800 PLN - zł169,200 PLN
Flexible Work: With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.