Description
We are seeking a Customer and Trading Manager to lead our convenience store in Bradford, West Yorkshire. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, ensuring excellent customer service, and managing a team of employees.
Job Responsibilities:
- Work closely with a small team of managers to ensure the store runs smoothly every day.
- Take responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.
- Help another store occasionally if needed.
Requirements:
- Previous line management responsibilities in a fast-paced, operational environment.
- Experience providing brilliant customer service and coaching a team to do the same.
- Ability to deliver KPIs and other performance indicators.
- Experience managing disciplinaries, performance issues, or other similar employee relations issues.
- Leadership skills, comfortable leading operations alone in the absence of more senior management.
What We Offer:
- Salary £31,700 dependent on experience, store size, complexity, and location.
- Discount card – 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury's every Friday and Saturday.
- Annual bonus scheme based on company and individual performance.
- Free food and hot drinks provided for colleagues in all stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we'll match 4-7.5% of pension contributions.
- Sainsbury's share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil potential.
- Cycle to Work scheme.
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.