Description
We are seeking an experienced SAP Cloud for Customer (C4C) consultant to support and develop C4C implementation and rollout projects.
The ideal candidate will have experience with end-to-end C4C implementations, from requirements gathering to go-live and hyper care.
Functional Responsibilities:
- Conduct requirements workshops with business stakeholders, perform fit-gap analysis, scoping, and fine-tuning
- Configure account and contact management, leads, opportunities, quotes, activities, service tickets, territory management, pricing, organizational structure, roles and authorizations, workflow, and notification rules
- Develop reports and dashboards, and manage data migration using Migration Workbench
Integration and Extensions:
- Integrate C4C with SAP S/4HANA/ECC and SAP Commerce via SAP Integration Suite (CPI), OData, and SOAP/REST APIs
- Develop side-by-side extensions on SAP BTP (CAP, SAPUI5/Fiori)
- Write functional and technical specifications, support testing (unit, SIT, UAT), and provide 2nd/3rd-level support
Requirements:
- Minimum 6-7 years of experience
- SAP C4C (Sales Cloud and/or Service Cloud) configuration, scoping, fine-tuning, and adaptation
- C4C APIs: OData, SOAP/REST web services
- Integration with SAP backend systems (S/4HANA/ECC) via SAP Integration Suite/CPI
- Solid understanding of CRM processes (lead-to-cash, customer service)
- Strong communication skills for working directly with business stakeholders
- Architectural mindset
Nice-to-haves:
- SAP Sales Cloud/Service Cloud Version 2
- SAP BTP: CAP, SAPUI5/Fiori, Kyma
- SAP certification: SAP Certified Associate – Sales Cloud/Service Cloud
- Agile/Scrum, Jira, Git
Benefits:
- Full-time position with 40 hours per week
- 27 vacation days
- Unlimited employment contract
- Opportunities for career growth and professional development
Language Skills:
- Fluency in written and spoken German and English
Other Requirements:
- Flexibility and willingness to travel
- Valid work permit