Deployment Strategist - Italy

As a Deployment Strategist, you'll work as part of a driven and creative team to deploy ElevenAgents, our enterprise AI platform, against the challenging problems our customers face.

Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the existing workflows are, what the product needs, what users are motivated by, and where the impact could be.

Responsibilities:

• Own flagship deals end-to-end , from identifying the right use case to structuring commercial terms and driving them to close.
• Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team.
• Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life.
• Guide customers on best practices for deploying our products; including agent design, agent orchestration, production readiness to maximize adoption and impact.
• Scope out potential applications in new industries and expand our AI solutions across different sectors globally.
• Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.
• Collaborate with our Research teams to feed field insights back into ElevenLabs' platform and models, helping shape the roadmap.
• Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers.
• Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.

Requirements:

• 3+ years of experience working with customers in a technical capacity. Direct enterprise customer experience is preferred.
• Experience in product development, delivery, and change management.
• Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners.
• Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams.
• Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions.
• A proven track record of taking ownership of complex, ambiguous projects and delivering results.
• Adaptability to work across different customer environments, industries, and technical use cases.
• Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks.
• Ability to creatively map enterprise use cases and workflows to AI systems.

What we offer:

• Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.