Description
We are looking for a Service Owner to define, monitor, and govern operational service standards, service management practices, and quality expectations for a defined Technology platform or capability area. The role ensures GSK retains clear ownership of service outcomes across a largely outsourced and multisourced ecosystem.
Key Responsibilities:
- Set and govern service delivery and operations standards
- Assure operational performance across a multisourced ecosystem
- Drive service automation and operational productivity
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business Technology Management, or a related discipline
- Significant experience in technology service ownership, service delivery management, platform operations, service governance, or operational assurance within a complex global organization
- Experience working in outsourced or multisourced technology environments, governing partner delivery against standards, controls, and measurable service outcomes
Preferred Skills:
- Service ownership and operational governance
- Multisourced delivery assurance
- Cloud and infrastructure service ownership
- ITIL 4 / SIAM fluency and full service lifecycle management
- Service performance analytics
- Automation-first operations and responsible AI
- Influence and judgement in a regulated environment