Description
We are seeking a dedicated Operations and Workforce Lead to join our friendly and forward-thinking GP surgery. You will support the Practice Manager in the day-to-day running of the surgery, ensuring smooth operations and the highest standard of care for our patients.
Main duties of the job
- Support the management of clinical and non-clinical staff
- Oversee administrative systems, procedures, and patient services
- Assist with rotas, recruitment, training, and HR processes
- Write and update practice policies and procedures
- Liaise with patients, staff, and external healthcare professionals
- Contribute to compliance with CQC standards and practice policies
- Strong administrative and IT skills, proficiency in use of EMIS, AgilioTeamNet, NHS ICT systems.
- Excellent communication and interpersonal abilities
- A proactive, flexible, and supportive team player
About us
Claremont Clinic has been providing care to our community in Forest Gate and the surrounding area since 1951. We have over 12,300 registered patients and our premises have recently been fully refurbished. We are well rated by our patients achieving 4.4 stars in our Google Reviews.
Key attributes we are looking for
- Previous experience in medical/primary healthcare roles.
- Excellent communication skills with a clear and polite telephone manner.
- Ability to maintain confidentiality and discretion with patients.
- Experience in handling sensitive situations with empathy and professionalism.
- Strong teamwork and independent problem-solving abilities.
- Proficient in ICT and general administration tasks.
Person Specification
- Essential:
+ GP Surgery Management Experience (minimum 2 years) + GP Surgery Administrative Experience + Proficient in ICT + Proficient in use of EMISWeb or SystmOne + Experience in supervising and appraising staff + Financial management + Human resource management
- Desirable:
+ Knowledge of NHS management and primary care structure + Experience in writing and reviewing healthcare policies in primary care