Senior Manager, Partnership Excellence & Governance (Case Management for Mass Brokerage)

We are seeking a Senior Manager, Partnership Excellence & Governance to contribute to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society.

The successful candidate will provide best-in-class case and operations advisory services for business partners, drive operational excellence, strategic process improvements, and cross-functional collaboration.

Key responsibilities:

• Provide quality case advisory service to accelerate closing of new business
• Identify needs of selected business partners/segments and design customized operations support
• Manage execution of compensation for business partners
• Onsite advisory and communication with business partners for driving business results
• Drive implementation and communication of rules and guidelines for business partners
• Identify improvement areas and drive implementation to ease operations processes
• Define and monitor service standards for each stage of the case lifecycle
• Ensure team members have obtained relevant licenses and fulfilled licensing requirements
• Take up ad hoc projects and assignments
• Drive people development and foster performance-driven culture

Requirements:

• University/College graduate with 10 years' relevant working experience with supervisory responsibilities
• Strong organizing and management skills
• Strong presentation and communication skills
• Good written and spoken English and Cantonese

Preferred requirements:

• License of Insurance Authority (IA) (Paper 1, 3, and 5)

At AIA, we offer opportunities to learn, grow, and shape your career. We aim to engage one billion people to live Healthier, Longer, Better Lives by 2030.