Senior Benefits Specialist

We are looking for a Senior Benefits Operations Specialist to join our team. This is a remote role based in Ireland, reporting to the Senior Manager, People Operations EMEA in the People & Culture department.

As a Benefits Operations Specialist, you will be a subject matter expert in the day-to-day execution and administration of Zscaler’s EMEA benefit programs. You will serve as the backbone of the benefits function, ensuring that the employee life-cycle from onboarding to off-boarding is handled with precision, empathy, and compliance, focusing on high-touch administration of complex leave cases and the seamless delivery of our benefits concierge service.

Responsibilities:

• Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge
• Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers
• Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options
• Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing

Requirements:

• Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience
• 8+ years of dedicated experience in HR Benefits administration, with an emphasis on benefits operations
• Project management experience
• Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals
• Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation

Benefits:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Salary: €64,000 - €92,000 EUR