Description
Join our dynamic International department at NEXT as a German Customer Service Advisor and take on the challenge of supporting our global reach. You will engage with customers, handle enquiries with care, and resolve issues efficiently to create a positive experience every time.
Key Details:
- Rate of pay: £14.66 per hour
- Shifts available: 36 hours per week, with potential for additional shifts during peak trading periods
- Start date: Monday 2nd November 2026
- Location: Radar Road, Leicester
Responsibilities:
- Deliver professional support in German and English across phone, email, WhatsApp, and live chat
- Support customers with a range of enquiries, from orders to account questions
- Work with internal teams and International couriers to investigate and resolve queries quickly
- Use internal systems to keep accurate records and maintain attention to detail
- Build lasting relationships by being honest, showing empathy, and providing a high level of care
Requirements:
- Fluency in German
- Strong English skills
- Previous experience in a customer-facing role or contact centre
- Problem-solver mindset with strong attention to detail
- Tech-savvy with confidence using computer systems and CRM platforms
Benefits:
- 25% off most NEXT, MADE, Lipsy, Gap, and Victoria's Secret products
- Quarterly bonuses
- Free parking on Next authorised sites
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- 10% off most partner brands & up to 15% off Branded Beauty
- Restaurants with great food at amazing prices
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Access a digital GP and other free health and wellbeing services
- Sharesave scheme
- Financial Wellbeing - Save, track, and enhance your financial wellbeing
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions, and more