Operations Coordinator, Food & Beverage

We're building the operational backbone of our Food & Beverage work across multiple locations. As an Operations Coordinator, you will create structure, improve how we work, and coordinate our daily operations. You will oversee staffing and hiring, keep our systems running smoothly, organize our information, manage projects, and ensure everyone's communicating.

Responsibilities:

• Staffing & Team Coordination:
• Partner with leadership and HR to coordinate hiring
• Schedule interviews, onboarding, and training
• Track staffing needs across our locations
• Maintain employee records and onboarding documentation
• Coordinate uniforms, training schedules, and coverage

• Operational Coordination:
• Maintain operational task lists and follow up on pending items
• Coordinate communication across kitchens, cafés, grocers, logistics, purchasing, marketing, and leadership
• Prepare meeting agendas and action items
• Support implementation of new operational procedures and standards

• Systems & Administrative Management:
• Maintain SOPs, operational manuals, and training documents
• Organize digital files and operational trackers
• Manage Toast POS updates, product setup, pricing, menus, and data accuracy
• Build systems that improve how we work

• Purchasing & Inventory Support:
• Manage purchase orders, vendor communication, invoices, deliveries, inventory reports, and ordering schedules
• Track COGS and maintain operational documentation

• Project Management:
• Coordinate timelines for operational initiatives
• Follow up with vendors, contractors, suppliers, and internal teams
• Track permits, construction, and projects through completion

• Event & Marketing Support:
• Coordinate logistics for events, promotions, product launches, and community activations with our marketing team

• Compliance & Standards:
• Maintain food safety documentation, licenses, and operational records across all locations, upholding company standards

Ideal Background:

• 2-3 years food & beverage management or hospitality operations
• Passion for healthy food, wellness, and hospitality
• Hands-on Toast POS experience including menus, pricing, product management, and reporting
• Exceptional organizational and project management skills
• Strong communication and follow-through
• Detail-oriented with a strong sense of accountability
• Comfortable working cross-functionally across departments
• Advanced proficiency with Google Workspace and Microsoft Office
• Ability to thrive in a fast-paced, evolving environment
• Must be able to commute and travel between Flow properties

Additional Information:

• Benefits:
• Health and Wellness: Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
• Time Off: PTO and paid holidays.
• Financial: 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
• Life at Flow: Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.