Description
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a Senior Site Specialist at ICON, you will serve as a key operational point of contact for investigator sites, supporting site start-up, maintenance, and close-out activities. You will take ownership of complex site tasks and help drive a positive, efficient site experience.
Responsibilities
- Managing advanced site-level activities, including essential document collection, review, and maintenance for assigned sites or studies.
- Acting as a primary liaison for site staff on operational questions, documentation requirements, and study processes.
- Ensuring accurate and timely updates of site status and information in clinical trial management systems and trackers.
- Supporting coordination of site visits, meetings, and communications in collaboration with CRAs and project teams.
- Identifying opportunities to streamline site workflows and contributing to process improvement initiatives.
- Providing guidance and mentorship to junior site support team members on best practices and procedures.
Your Profile
- Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent experience in clinical research.
- Strong experience in site support, clinical administration, or similar roles within CRO, pharma, or healthcare.
- Good understanding of clinical trial processes, GCP, and site documentation requirements.
- Excellent organisational skills and attention to detail, with the ability to manage multiple sites and competing priorities.
- Strong communication and interpersonal skills, with a customer-focused approach to site support.
- Ability to work independently and collaboratively, with experience supporting or mentoring junior colleagues.
Rewards & Benefits
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways